Privacy Policy WO88 —
Our Commitment to Protecting Your Data

WO88 is an online casino and digital entertainment platform operating under strict international compliance standards. We understand that member trust is our most valuable asset, and protecting your personal information is an absolute priority in every operational decision we make.

This Privacy Policy is designed to give WO88 members full transparency on how your personal information is managed — from the moment you first register through the entirety of your active membership with us. This document covers all aspects of data processing including collection, storage, use, sharing, and your rights as an individual.

By registering or using the WO88 platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully and contact our support team if you have any questions or uncertainties before proceeding with registration.

WO88 only collects information that is strictly necessary to operate the platform, comply with legal requirements, and improve the user experience. The following are the categories of information we collect:

A. Information You Provide Directly:

• Full name as it appears on your official identification document (MyKad or passport).
• Active email address used for registration and account communications.
• An active Malaysian phone number for two-factor authentication (2FA) and important notifications.
• Date of birth for age verification to meet the 18 and above requirement.
• Malaysian bank account details (account number, bank name) for processing deposits and withdrawals.
• Identity verification documents submitted during the KYC process.
• Any information you share when contacting our customer support team.

B. Information Collected Automatically:

• Device IP address, browser type, and operating system used.
• Session log data including login time, session duration, and in-platform activity.
• Device information such as device ID, screen resolution, and preferred language.
• General geolocation data based on IP address for regional compliance purposes.
• Financial transaction records including deposits, withdrawals, and wagering history.
• Game usage data: types of games played, session duration, and game outcomes.

All information collected by WO88 is used responsibly and only for legitimate purposes as follows:

• Account management: Creating, verifying, and maintaining your member account, including processing requests to change your password and personal information.
• Financial processing: Processing deposits via FPX, DuitNow, Touch 'n Go eWallet, and GrabPay, as well as securely and accurately processing withdrawals to your Malaysian bank account.
• Legal compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CFT), and KYC requirements mandated by the relevant authorities.
• Platform security: Detecting and preventing fraudulent activity, account abuse, intrusion attempts, and any other cybersecurity threats.
• Customer support: Processing inquiries, complaints, and assistance requests submitted via Live Chat, email, or WhatsApp.
• Service improvement: Analyzing platform usage patterns in aggregate to improve the user interface, platform speed, and the variety of games offered.
• Service communications: Sending important account-related notifications, promotions you have consented to receive, and platform policy updates.
• Responsible gaming: Monitoring gaming patterns to identify and assist members who may need responsible gaming support.

WO88 does not sell or rent members' personal information to any third party for any commercial purpose. However, in certain limited situations, we may need to share information with specific parties as follows:

• Payment providers: Minimum required transaction data is shared with payment gateway providers (FPX, DuitNow, e-wallets) solely for the purpose of processing your deposits and withdrawals.
• Technical service providers: Companies assisting us with server hosting, platform analytics, and other technical operations are subject to strict confidentiality agreements with WO88.
• Relevant authorities: WO88 will fully comply with any court orders, requests from law enforcement authorities, or regulatory requirements mandating the disclosure of specific information.
• Game providers: Minimum session information is shared with game software providers (such as live casino providers) as required to run the games, without exposing full identity details.

WO88 uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The following are the types of cookies we use:

Essential Cookies (Required):

These cookies are required for the platform's core functions — including login session authentication, account security, and language preferences. The platform cannot operate properly without them and they do not require your consent.

Performance Cookies (Analytics):

We use analytics cookies to understand how members interact with the platform — including the most frequently visited pages, response times, and any technical issues encountered. This data is collected in aggregate and is not used to identify any individual personally.

Functional Cookies (Optional):

These cookies store your personal preferences such as display theme, preferred language, and account settings so you do not need to reconfigure them every time you log in.

• You can manage or disable non-essential cookies through your browser settings at any time.
• Disabling certain cookies may affect the functionality of some platform features.
• Wo88 session cookies expire automatically when you close your browser or log out of your account.
• We do not use third-party cookies for retargeting advertising purposes.

WO88 implements a defence-in-depth security approach to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we apply are as follows:

• Encryption of data in transit: All communications between your device and WO88 servers are protected with TLS 1.3 and AES-256 encryption — the same standard used by major banks in Malaysia.
• Encryption of data at rest: Sensitive data stored in our database — including financial information and KYC documents — is encrypted using securely managed encryption keys.
• Two-factor authentication (2FA): We offer and encourage the use of 2FA via SMS or an authenticator app for an added layer of security on your account.
• Periodic vulnerability scanning: Our systems undergo regular penetration testing and automated vulnerability scanning by independent security experts.
• 24/7 Monitoring: Our cybersecurity team monitors all platform activity around the clock to detect and respond to any anomalies or threats immediately.
• Internal access controls: Access to member data is restricted based on the principle of least privilege — each staff member may only access the data required for their specific role.

WO88 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

Upon expiry of the retention period, data will be permanently deleted or anonymised so that it can no longer be linked to any individual. The deletion process is carried out automatically by our system on a scheduled basis.

As a WO88 member, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

In operating a global platform, your personal data may be transferred to and stored on servers located outside Malaysia. WO88 ensures all such data transfers are carried out with adequate safeguards:

• All cross-border data transfers are carried out only to countries or entities that maintain data protection standards equivalent to or higher than Malaysia's requirements.
• Strict data processing agreements (DPA) are signed with all international partners before any data transfer is permitted.
• Sensitive data such as KYC documents and financial information is processed in a strictly controlled environment and is not stored outside the approved service chain.
• We continuously monitor changes in international data protection regulations and update our data transfer practices accordingly.

WO88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in industry data protection standards. We are committed to informing you of any significant changes through the following methods:

• Email notification to the address registered to your account at least 14 days before changes take effect.
• A prominent notice on the wo88 platform's home page and login page throughout the notice period.
• Update the "Last Updated" date at the top of this document along with the new version number.
• For material changes that significantly affect your rights, we may request your renewed consent before the changes take effect.

Continued use of the WO88 platform after the effective date of any changes constitutes acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and stop using the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wo88 handles your personal data, our privacy team is available to assist you at any time.

For requests relating to your privacy rights (data access, correction, deletion, etc.), please clearly state the type of request, your full name, and the registered email address on your WO88 account so we can process your request promptly and accurately.